I have been booking with first choice for the last ten years and have always had good customer service. My holiday to Dominican Republic was recently cancelled and I was emailed with an easy and hassle free way to rebook my holiday with them with a £500 incentive to rebook which was automatically applied on to the booking. This process was completed hassle free and took minutes to do once I had researched what holiday/hotel I wanted to rebook. I have another holiday booked with a small company and have been trying since April to get a refund or satisfactory rebooking and still no look so in comparison I was very pleased with the outcome and how easy they have made it if people wish to rebook and the fact that the holiday can be up until October next year I find more than reasonable. I also used the customer service line for some queries about flights and room options and although I was on hold for around 45 minutes they couldn’t help me enough when I did get through. I understand had I wanted a refund this experience may have been different but my experience has been a very positive one. Being a nurse on the front line on a respiratory ward through this pandemic I believe there should be more compassion for the struggling travel industries as these really are unprecedented times and the bigger picture of life and the world should be looked at. Businesses are fighting there own battles at present to survive in a downward economy and I believe our luxury holidays are the least of the worlds worries at present. I will continue to always use first choice.

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