5 genuine stars for First Choice. We booked our holiday to Bulgaria a year ago with Tui but it was transferred to their sister company First Choice. Sadly Tui notified us three weeks ago that our holiday to Bulgaria (Due to fly out yesterday, 17th August) could not go ahead as planned due to the corona virus situation. Three weeks to the day the money is back in my account. Just 4 working days from when we were notified that the refund had been processed. So very impressed with First Choice/Tui and we will be back to book again when things pick up on the Covid front. I really feel for those who seem to be waiting long time frames for their money but I’d like to put it out there that it’s not all negative and maybe Tui/First Choice aren’t quite as bad as they are being portrayed to be. After all most people only want to publicly express negative feedback. Well maybe it’s about time more people gave these companies the credit that they are due. Oh and for those of you calling or messaging with all guns blazing, maybe being nice might just get you somewhere sooner rather than later. The angrier and nastier you are the less likely these people will want to assist you. I should know, I work in retail.

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