We booked a holiday that was due for departure on the 10th May. Due to the pandemic we requested a refund. I called around 40-50 times a day over 2 days. I Sometimes managed to get through to the automated options hoping to be connected but was cut off due to high demand. Eventually I did get through to somebody after being put on hold. It’s pot luck based on volume of calls and timing of your call to get through. From here is was absolutely fine. I requested a refund which was given back including our deposit which is very fair. I did ask how long would the refund take? (as some customers before have waited up to 4/5 weeks). The person said 3-5 days. There was such high demand initially their system was overwhelmed and crashed but has now been sorted. That’s why is took several weeks to get the refund. Patience is key, you will get your money back. Also whilst I was on hold they had a message saying they are refunding holidays booked up to mid April automatically. Once you get through to a person they are very pleasant and completely understand the situation. We will be using First Choice in the future.

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